Privacy Policy

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Buildersmates ("We") are committed to protecting and respecting your privacy.    

This policy (together with our terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting Buildersmates.com (“Our Site”) you are accepting and consenting to the practices described in this policy.    For the purpose of the Data Protection Act 1998 (the Act), the data controller is Buildersmates sited at Catherine Wheel Road, Syon, Brentford, TW8 8AW.  

INFORMATION WE COLLECT FROM YOU  

We will collect and process the following data about you:    Information you give us  This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.    Information we collect about you  With regard to each of your visits to our site we will automatically collect the following information:  

• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and  

• information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for', page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number. Telephone calls may be recorded for training and monitoring purposes.    

COOKIES    

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.    

USES MADE OF THE INFORMATION   

We use information held about you in the following ways:  

• Information you give to us. We may use this information:  

• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;  

• to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;  

• to notify you about changes to our service;  

• to ensure that content from our site is presented in the most effective manner for you and for your computer.  

• Information we collect about you. We will use this information:  

• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;  

• to improve our site to ensure that content is presented in the most effective manner for you and for your computer;  

• to allow you to participate in interactive features of our service, when you choose to do so;  

• as part of our efforts to keep our site safe and secure;  

• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;  

• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.  

• Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive). 

DISCLOSURE OF YOUR INFORMATION  

You agree that we have the right to share your personal information with:  Selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;  Analytics and search engine providers that assist us in the improvement and optimisation of our site;  We will disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Buildersmates, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.   

 WHERE WE STORE YOUR PERSONAL DATA    All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.    Unfortunately, the transmission of information via the internet is not completely secure.    Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.   

 YOUR RIGHTS    You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Buildersmates by email at surveydept@buildersmates.com    

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.   

ACCESS TO INFORMATION  The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.    

CHANGES TO OUR PRIVACY POLICY  Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.    

CONTACT Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to: The Web Controller, Buildersmates, Catherine Wheel Road, Syon, Brentford, TW8 8AW.